Privacy Policy & Terms of Service

Effective Date: August 26, 2026

Vantage Video, LLC (“Vantage Video,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, purchase our services, or otherwise interact with Vantage Video.

1. Information We Collect

We may collect information you voluntarily provide to us, including your name, email address, phone number, business name, billing information, project information, uploaded files, images, videos, logos, branding materials, and other content you provide in connection with our services.

We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages visited, referring website, and general website activity.

2. How We Use Your Information

Provide and manage Vantage Video services
Create and deliver video content
Communicate with you about your account, projects, or purchases
Process payments and transactions
Provide customer support
Improve our website, products, and services
Send service-related communications
Prevent fraud, misuse, or security issues
Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers. Vantage Video may not directly store your complete credit or debit card information. Payment providers process your information according to their own privacy policies and security practices.

4. Client Content

To provide our services, you may submit materials such as photographs, video footage, logos, graphics, text, business information, audio, and other content. We use these materials as necessary to create, edit, deliver, and support the services you request.

You are responsible for ensuring that you have the necessary rights and permissions to provide these materials to Vantage Video.

5. Cookies & Analytics

Our website may use cookies and similar technologies to operate the website, understand visitor activity, improve performance, and measure marketing effectiveness. You may be able to limit cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Third-Party Services

We may use third-party providers for services such as website hosting, payment processing, analytics, communications, file storage, video production, and other business operations. These providers may receive information necessary to perform services on our behalf and are subject to their own privacy practices.

7. How We Protect Information

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, misuse, loss, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy legal obligations.

9. Your Privacy Rights

Depending on where you live, applicable law may provide certain rights regarding your personal information, including rights to request access, correction, or deletion of certain information. To submit a privacy-related request, contact us at contact@vantagevideo.co. We may need to verify your identity before completing certain requests.

10. Children’s Privacy

Vantage Video is intended for businesses and adults and is not designed for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Effective Date: August 26, 2026

These Terms of Service (“Terms”) govern your use of the Vantage Video website and services. By purchasing, accessing, or using Vantage Video services, you agree to these Terms.

1. Vantage Video Services

Vantage Video provides video creation and related content services for businesses and other customers. Specific services, features, deliverables, quantities, timelines, and pricing may vary depending on the package or service purchased.

2. Client Responsibilities

You agree to provide accurate information and any materials reasonably necessary for Vantage Video to complete your project. You are responsible for reviewing information, instructions, materials, and final content for accuracy and suitability for your intended use. Delays in providing requested information, feedback, approvals, or materials may delay production or delivery.

3. Client-Provided Materials

You retain ownership of materials you provide to Vantage Video. By providing materials to us, you grant Vantage Video permission to use, reproduce, modify, edit, and process those materials as reasonably necessary to provide the services you purchased.

You represent that you own or have the necessary rights, licenses, releases, and permissions to use and provide any content submitted to Vantage Video. You may not provide materials that violate another person’s intellectual property, privacy, publicity, or other legal rights.

4. Payments

Pricing will be presented before purchase or otherwise agreed upon with the client. Payment may be required before production begins. You authorize Vantage Video and its payment providers to charge the payment method provided for purchases you authorize. Applicable taxes may be added when required by law.

5. Subscriptions & Recurring Services

If you purchase a recurring Vantage Video plan, your payment method may be charged automatically at the frequency disclosed when you purchase the service. Recurring services continue until canceled according to the cancellation terms provided with your plan. Cancellation prevents future renewals but does not automatically entitle you to a refund for services already purchased, started, or delivered.

6. Cancellations & Refunds

Because Vantage Video provides customized digital services and may begin production shortly after an order is placed, payments may become non-refundable once work has begun. Any refund, cancellation, or credit eligibility will be determined according to the terms presented with the specific service or package purchased and applicable law.

If Vantage Video is unable to provide a purchased service, we may provide an appropriate refund, credit, replacement, or other resolution.

7. Revisions

Any revisions included with your purchase will be described in the applicable package, proposal, or service description. Requests beyond the included revisions or requests that materially change the original project may require additional payment.

8. Delivery

Estimated turnaround times are estimates and are not guaranteed unless Vantage Video expressly agrees to a specific deadline in writing. Delivery may be affected by client response times, revision requests, technical issues, third-party services, or circumstances outside our reasonable control.

9. Ownership of Final Deliverables

Upon full payment, the client may use final approved deliverables created specifically for the client for their intended business and marketing purposes, subject to any third-party licensing restrictions.

Vantage Video retains ownership of its underlying systems, templates, workflows, processes, software, methods, know-how, and other pre-existing materials used to provide the service. Third-party assets, including certain music, stock media, fonts, or software, may remain subject to separate licenses and restrictions.

10. Portfolio Use

Unless otherwise agreed in writing, Vantage Video may display completed work for portfolio, demonstration, promotional, or marketing purposes. If you do not want your completed work displayed publicly, contact us at contact@vantagevideo.co.

11. Acceptable Use

Vantage Video services may not be used to create or distribute content that is unlawful, fraudulent, infringing, deceptive, abusive, or otherwise prohibited by applicable law. We may decline or discontinue projects that violate these Terms.

12. Third-Party Platforms

Vantage Video may use or integrate with third-party platforms and services. We are not responsible for outages, policy changes, account restrictions, content removal, or other actions taken by third-party platforms outside our control.

13. No Guarantee of Results

Vantage Video does not guarantee specific marketing, advertising, sales, revenue, engagement, audience growth, or other business results from any video or content we create. Performance depends on numerous factors outside Vantage Video’s control.

14. Disclaimer of Warranties

To the extent permitted by law, Vantage Video services are provided without warranties beyond those expressly stated in writing. We do not guarantee uninterrupted availability, error-free operation, or that every deliverable will produce a particular business result.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Vantage Video and Vantage Video, LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services. To the extent permitted by law, our total liability arising from a particular service will not exceed the amount paid by the client to Vantage Video for the service giving rise to the claim.

16. Indemnification

You agree to be responsible for claims, damages, or expenses resulting from materials you provide, your violation of these Terms, or your violation of another person’s rights, to the extent permitted by applicable law.

17. Termination

We may suspend or terminate access to services if a client fails to make required payments, violates these Terms, abuses our services, or engages in unlawful activity. Any provisions that reasonably should survive termination will remain in effect
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18. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes will be handled in accordance with applicable law and any additional dispute-resolution terms agreed upon between the parties.

19. Changes to These Terms

We may update these Terms periodically. Updated Terms will be posted on this page with a revised effective date.

For questions regarding these Terms or our Privacy Policy, please contact us at:

Vantage Video, LLC
2105 Foothill Blvd, Ste B296
La Verne, CA 91750
contact@vantagevideo.co